At Canyoning Bali we pride ourselves on attention to health and safety and take our clients’ enjoyment seriously. Many of the environments we explore do present hazardous elements. For the safety of everyone involved we have placed certain restrictions on participants of our activities. These restrictions are detailed in your confirmation email: – Please take note of these restrictions; as we cannot screen every client prior to coming, we rely on honesty.

A parental consent form must be completed for anyone under the age of 16 on all Canyoning Trips
IMPORTANT: you must read carefully and share the following instructions and terms & conditions with everybody who attends the activity. Failure to comply could lead to you missing your trip allocation times. Please arrive 15 mins prior to your start time. Canyoning Bali will not be responsible for lateness or non-arrival due to breakdown, traffic or unplanned timings and no refunds will be given.

Participants will be asked to sign a risk acceptance form on arrival highlighting medical conditions. Things that may pose a problem are: Pregnancy, Skeletal and Muscular Problems, Heart and Respiratory Problems, Recent Operations. If any of these affect you, please phone for advice – Asthma and diabetes do not normally restrict participation. Please bring all medication you require. Canyoning requires a reasonable level of fitness to take part. If we feel you are physically unfit to partake in the trip, where you could cause harm to yourself or others in the group, Canyoning Bali reserve the right to remove you from the trip.

Terms & Conditions
1. Payments
The payment can be done by:
Cash (USD, Indonesian Rupiah).
Bank Transfer: Bank Mandiri, An. CV. Canyoning Bali Lestari (contact us for account number)
Credit Card (Visa, Master Card) + 3% additional charge.

2. Cancellation
If there is cancellation from customer should be inform 24-hour before the day of the tour, and should be informed as soon as possible through calling at the booking numbers.
Cancelation of trip less than 24-hour before the day of the tour or no show: 30% charge will be applied.
Canyoning Bali has the right to cancel or delay the trip due to unfavorable or dangerous weather, or any natural cricis (force majeure), or any unforeseen circumstances outside of their control e.g Inclement weather or change of venue for safety purposes and will informed immediately.

Deposits will be forfeited upon cancellation. All cancellations and/or reductions in numbers should be notified as soon as possible by email. Any cancellations within the 14 day period prior to the activity date will result in the group leader being held liable for the full cost of the cancelled activity or reduction.

3. Insurance and Safety
Canyoning Bali have full public liability insurance. It is the nature of adventurous activities that there will always be some degree of risk. Our insurance does not cover you for inherent risks or client negligence. Whilst not mandatory you may wish to arrange your own personal injury insurance or alternatively contact us for help in arranging cover. For your own safety it is imperative that you abide by the decisions of our Instructors/Guide. We reserve the right to make changes to planned routes and venues as a result of adverse or impending conditions.

4. Alcohol and Drugs
Canyoning Bali also reserves the right to refuse participation to clients that they believe to be under the influence of alcohol or drugs and in such circumstances no refunds shall be given.

5. Parental Consent
It is a legal requirement for anyone under the age of 16 years to have parental consent. Parental consent forms are available in email format on request or can be downloaded and must be completed prior to joining us on any activity, unless the parent is taking part in the activity with them.

6. Privacy Policy
Canyoning Bali maintains the privacy of all messages and does not transfer personal information to any third party. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify [email protected]